Products purchased from Tiberius Interactive Inc. may be refunded only if canceled within the following timelines:
- Annual Plans – Within 30 Days of the date of the transaction.
- Monthly Plans – Within 48 hours of the date of the transaction.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which included the date any renewal is processed by Tiberius Interactive Inc. in accordance with the terms and conditions of the applicable product or service agreement.
You may cancel a product at any time, but a refund will only be issued if you request a refund via telephone with Tiberius Interactive’s customer service within the refund timeframe specified for the applicable product, if available at all.
Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and is the event of any conflict between the English and translated version, the English version will control and prevail.